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Customer Service, Phone and Email Tips
Description: This byte focuses on customer service in the library, and more specifically, how we can best communicate with patrons and colleagues over the phone and via email.
Customer Service, The Role of Body Language
Description: This byte focuses on customer service in the library, and more specifically, how body language and facial expressions can have an impact on the service we provide.
Customer Service, The Role of Positive Language
Description: This byte focuses on how using positive language can improve library service. What phrases should we be using regularly? Which ones should we avoid?
Digital Byte Training Guide