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The third WVLS recorded presentation of 2021, “Top Tips for Online Presentations,” is available. You can view it here.

About this presentation: The last year and a half has turned library service (and our world) upside down. Libraries have been tested and have had to pivot services and programs like never before. While most library patrons are grateful for the services the library is providing, some do become frustrated with modified or limited service “because of COVID.” How do libraries provide the best service possible in these times of high stress? Learn ways library staff can feel confident in providing customer service strategies in uncertain times.

Presenter: Jamie Matczak is the Education Consultant for the Wisconsin Valley Library Service. In her 15 years as a library consultant, she has given over 50 presentations for organizations and conferences, with over 20 of those being online. As an educational programmer, she has moderated over 200 online presentations. She has led online courses for the iSchool at UW-Madison and Lakeland University.