The first recorded WVLS webinar of 2020 is now available, on our YouTube Channel. “Giving Bad News” is a presentation by Betsy Bleck, director of the Oconomowoc Public Library. This presentation is worth 1 contact hour in Category C. Watch it here.
About this webinar: Giving bad news is seldom easy, especially for service-oriented library staff. It is, however, a regular part of the job. Bad news may cause anguish and agitation — for both the person giving and receiving it! Learn how to deliver bad news in a tactful and direct way that ensures safety, defuses tension, and helps everyone involved retain a sense of dignity and pride. Learning objectives for this webinar include how to prepare to give bad news, how to deliver it, and how to follow up.
Betsy Bleck is the director of the Oconomowoc Public Library, and certified in the “Prepare Training Program” by the Crisis Prevention Institute.