Libraries Win – Technology Service Information

To suggest additions, please email Joshua Klingbeil at it.director@wvls.org.

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Dashboard

View current and historical library statistics for ILS, WiFi use, computer use, and more…

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Helpdesk

Tech questions or issues? Send in a help ticket.

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Network Status

Check to see if internet services are down or if connectivity to Sierra is disrupted.

FAQs

Frequently Asked Questions, Sierra, Deep Freeze and Faronics Installation Guides, Computer Purchasing Guide, and more!

Budget Resources

Technology Planning Guides

Computer counts are based on previous year and are for reference. A request for computer count validation goes out each year prior to invoicing.

Technology Lifecycle Service

If you need to receive an invoice during 2021 for computers or equipment, please ensure a copy of the most current procurement request form (link below) is completed, submitted, and acknowledged by WVLS by the end of November.

Procurement Request Form – 2021.1

Please contact the Help Desk at help@librarieswin.org if you have any questions.

Libraries Win Services

WVLS and IFLS tech teams have combined their teams’ expertise to provide an excellent service package know as Libraries Win. Libraries Win services are provided at no extra cost above via member dues.

Please contact the Help Desk at help@librarieswin.org with any questions related to services or budget planning.

One help desk ticket platform for two systems
Deep Freeze & Anti-virus
Email
Technology Consultation
Network support: Routers, Switches
Website design and hosting
Mobile Hot Spot test devices

See the LEAN WI Service Chart for more information.

WVLS Consultation

Technology planning and consultation, including budget planning, is a valuable part of your library’s Library System Membership Benefits.

Please contact help@librarieswin.org with any questions related to services or budget planning.

Technology Strategy

LEAN WI Information Technology Strategy 2020-2024

This strategy guide is intended to be a multi-purpose reference. It supports the annually updated Wisconsin Valley Library Service system plan, prescribing mechanisms to meet the goals expressed in that document which imply or expressly demand the need for information technology support. It is also a guide for Information Technology department members, presenting a clear picture of the system’s immediate and long term goals and identifying the means by which to achieve them.

WVLS Technology Initiatives

Libraries Win Services Status Updates

Subscribe to receive automatic email and text updates on the Libraries Win Services Status Page.

Stay up-to-date as issues arise with automatic email updates as problems are diagnosed, monitored, and resolved.

LEAN WI

The LEAN WI information website is under development and will be launched soon. For a preview, including summaries of current and recent Grant Programs please visit the website.

LEAN WI Website

Wisconsin Valley Library Service
300 N 1st Street
Wausau, WI 54403
715-261-7250