715-261-7250 | Mon.- Fri. 8-5pm help@librarieswin.org

Libraries Win – Technology Service Information

Dashboard

View current and historical library statistics for ILS, WiFi use, computer use, and more…

Helpdesk

Tech questions or issues? Send in a help ticket.

Network Status

Check to see if internet services are down or if connectivity to Sierra is disrupted.

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FAQs

Frequently Asked Questions, Sierra, Deep Freeze and Faronics Installation Guides, Computer Purchasing Guide, and more!

Technology Lifecycle Service

WVLS and Libraries Win provide support for member libraries in purchasing, staging, deploying, and servicing staff and public computers. The Technology Lifecycle Service document details the program and standard models available for purchase.

The lifecycle plan also allows libraries to be billed for the cost of equipment over a 5 (computers) or 3 (monitors) year period rather than having total costs billed in one budget cycle.

We can also support special orders and builds for specific projects or needs.

Review the document below, then fill out the online form or contact the Help Desk at help@librarieswin.org if you have any questions or to complete your technology request.

Complete Procurement Request Online Form

Budget Resources

Computer counts are based on previous year and are for reference. A request for computer count validation goes out each year prior to invoicing.

Libraries Win Services

WVLS and IFLS tech teams have combined their teams’ expertise to provide an excellent service package know as Libraries Win. Libraries Win services are provided at no extra cost above via member dues.

Please contact the Help Desk at help@librarieswin.org with any questions related to services or budget planning.

  • One help desk ticket platform for two systems
  • Deep Freeze & Anti-virus
  • Email
  • Technology Consultation
  • Network support: Routers, Switches
  • Website design and hosting
  • Mobile Hot Spot test devices

See the LEAN WI Service Chart for more information.

WVLS Consultation

Technology planning and consultation, including budget planning, is a valuable part of your library’s Library System Membership Benefits.

Please contact help@librarieswin.org with any questions related to services or budget planning.

Technology Strategy

This strategy guide is intended to be a multi-purpose reference. It supports the annually updated Wisconsin Valley Library Service system plan, prescribing mechanisms to meet the goals expressed in that document which imply or expressly demand the need for information technology support. It is also a guide for Information Technology department members, presenting a clear picture of the system’s immediate and long term goals and identifying the means by which to achieve them.

WVLS Technology Initiatives

Libraries Win Services Status Updates

Subscribe to receive automatic email and text updates on the Libraries Win Services Status Page. 

Stay up-to-date as issues arise with automatic email updates as problems are diagnosed, monitored, and resolved.

LEAN WI

The LEAN WI information website is under development and will be launched soon.  For a preview, including summaries of current and recent Grant Programs please visit the website.

LEAN WI Website

Wisconsin Valley Library Service
300 N 1st Street
Wausau, WI 54403
715-261-7250