715-261-7250 | Mon.- Fri. 8-5pm help@librarieswin.org

We offer our deepest condolences to the Clovis-Carver Public Library, the city of Clovis, and the state of New Mexico as the community begins to heal. Public libraries accept and support community members and visitors without question and provide a space for communities to grow together. Unfortunately, it is not uncommon for library staff to encounter difficult situations. In the words of the Public Library Association: “This founding principle is a wonderful quality; however it can also leave staff vulnerable to encountering difficult and sometimes dangerous individuals.”

deGrandpre, Andrew,  and A. Wang. “16-year old faces murder charges in New Mexico Library shooting.” Washington Post, August 29, 2017.

We encourage all organizations to walk through safety options in their environment regularly. There’s no substitute to working together with a community’s first responders, whether that be municipal police or county sheriff’s deputies. Local law enforcement should be familiar with the library layout and library staff in advance. Build a relationship with local law enforcement and organize safety trainings inside the library. Work with your law enforcement and library staff to draft emergency procedures and practices them regularly.

Takeaways: At the conclusion of this on-demand webinar, participants will:

  • Be able to identify behavioral indicators of the potentially  violent individual;
  • Know verbal diffusion, de-escalation techniques to use with angry customers;
  • and Have three survival strategies to consider during active shooter incidents.